Click & Collect Service

Why would I use Click and Collect?

A reliable service that puts the installer in control

  • Click & Collect offers all the efficiency of ordering online 24/7.
  • Click & Collect increases your control and avoids costs from late delivery. The equipment will be shipped to one of our 9 local collection points and held locally for when you are ready to pick up.
  • Click & Collect helps reduce fixed cost in avoiding unnecessary local warehouse costs and paying lift gate.  
Collection points

How do I use Click and Collect?

Order online and pick up your equipment, when needed, from one of our collection points near you.

4 Steps

Step 1

Choose your items

Step 2

Choose your collection point

Step 3

Pay balance on order

Step 4

Pick up the equipment (Take your receipt)

Collection points

Our local Collection Centres

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Where do I collect my products?

In the final stages of checkout you will be asked to select a collection point. Upon purchase you will be provided an email confirmation with the specific address for collection of your goods.

How do I collect my order?

Once paid in full you will receive an email confirmation releasing your order. Print this email and take it to the local collection point. For the safety of our customers’ products, no goods will be released without this receipt.

When can I collect my order?

The standard processing and delivery time for Click and Collect orders is 4 to 6 business days *. If the event that your order is ready early, you will be notified by email.

What happens if I am late for my collection?

Your order will be held free of charge for 5 business days. If needed, you can extend the collection period for a nominal fee. You must notify PROINSO if this extension is needed.

What happens if I don’t collect my order?

PROINSO will arrange the return of your order to our main hub. A 20% restocking fee will be charged if the order is not collected.

Where is this service available?

The Click and Collect service is available all across South Africa.

What happens if something I have ordered is not available?

If an item is not available call our office
Phone 1: +(27) 021 410 8908.

How do I contact customer service?

Customer service is available from 8:00 to 21:00 Monday - Friday
Phone 1: +(27) 021 410 8908.

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